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My  dealer story - revisited .   (Read 3577 times)
quadforce
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My  dealer story - revisited .  
09/08/08 at 19:30:36
 
Everyone who was on BR1  , I'm sure , can recall the grief that I had with my quad . I posted all the details in an earlier thread  a couple of years ago .  Vescos traded me out  of that quad after  no end of grief from their service dept .   This new  quad ran great untill the last day of BR2 when Manager and I did the " 24hrs of the Paiute . " At the end of the ride that air filter was so bad it  was getting no air at all . And I had just cleaned the filter two days before .  This is where the new story begins ....


I took it into Vesos and had the valves adjusted . It ran much better but never seemed to have the beans that it had before . Since that first valve adjustment  I have taken it in two other times to  Vescos to have the valves adjusted , the last time a month before BR3 . Yeah , I was starting to think something was wrong , but what ? If you have a problem the dealer is suppose to fix it , right ?

So now I'm at BR3 . Thursday the quad won't start . No way , no how . I was able to finish the week riding  thanks to some awesome  friends . So now I'm home with a quad that won't start . It's NOT going back to Vescos . I took it to T&N Cycle in West Haven . Tony tore right into it . I asked him to check the compression before he did anything . I had 30psi in the front cylinder and 0 ( yes 0 ) in the rear cylinder . No wonder it won't start . When he went to check the valves in the rear cylinder he found that a bolt had been stripped that holds down the cover for the rear exhaust valves .    That means the two exhaust valves for the rear cylinder have never been touched . Wow .  

So  how do you explain all the trouble ? Simple . When the valves get way out of adjustment , they have to be adjusted twice . Tear the quad down , adjust the valves and then run it for awhile . As it runs it will burn off the carbon that has built up on the valve  seat  and the valve will tighten up again . Then readjust  and you're good to go . When Tony got done I was back to 125psi and it runs great .

So , now I went back to Vescos . I talked to Don Robinson , the owner , and told him what was going on . I gave him the bolt that Tony ground the head off of to get the cover off .  I got all the " who , me ? " I could stand and I left . I will never be back .

Tony did a great job . He was fair and told me the truth . He's a one man shop so I'm sure there will be times when he can't get to things real fast but I think I can wait to get a good job  done .
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Re: My dealer story - revisited .
Reply #1 - 09/09/08 at 07:09:26
 
Brother, do I know the grief you went through.

Since I got my Brute back from a local service shop, it clangs like it's low on oil ($3000 later, mind you). They tell me that's normal and it will "break-in". Additionally, they adjusted the carbs to the point that any 4x4 or high altitude causes a severe power loss - Again, that's "normal" after an engine rebuild. soap box

Out of curiosity, what did it cost to have your valves adjusted? I'm going on 500 miles since my engine rebuild in June/July and its probably time to have it looked at to ensure no issues. (and I've changed air filters between every 2 rides and changed the oil and filter twice since June/July).
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Re: My dealer story - revisited .
Reply #2 - 09/09/08 at 10:12:41
 
Wow, you gents are getting me motivated to learn how to change my own oil. I'm about as mechanically un-inclined as they get but this is apparently going to hafta change. Save me some Smiley at least....sorry to hear your experiences about how bad it can get working with the 'experts'. I'm frustrated just reading them...Smiley
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Re: My  dealer story - revisited .  
Reply #3 - 09/09/08 at 12:07:00
 
Yeah QF I  can sympathize with your situation.  The first Polaris 500 I bought had the right front hub stay locked in four wheel drive position and have you ever tried to steer an ATV when one front wheel is driving and the other is not.  You virtually could not make a left turn.  Especially since this was my wife's machine, she definitely couldn't turn it and ran into some trees because of it.  Repeated trips to the dealer got no help until a new dealer opened up who sent his mechanics to Polaris school, they fixed it properly.

After that the machine functioned perfectly, but in the mean time I had purchased two Hondas that if my experience had been better would have been Polaris'.  If the dealer does not care enough to have a good service dept., you need to go elsewhere.  BUT how do you know unless you've had the bad experience yourself.
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Re: My dealer story - revisited .
Reply #4 - 09/09/08 at 16:01:51
 
I am sorry to hear about all your problems with vesco's again.  I wish they were better they are almost next door and I would rather drive 100 miles before I would ever step foot in that store again.   I have not had good luck they and I think they are over priced.
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Re: My dealer story - revisited .
Reply #5 - 09/09/08 at 17:17:48
 
Just so I can put them on my do not go to if you  break on a trip list, where is Vesco's located?

Cinda
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Re: My dealer story - revisited .
Reply #6 - 09/09/08 at 17:43:50
 
brigham city
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Re: My dealer story - revisited .
Reply #7 - 09/15/08 at 17:41:12
 
Sorry it has taken me so long to get back on the forum . This time of year is always crazy for me . I really think that Don Robinson wants to do a good job but  in order to have a good business you have to do one thing . Surround yourself with good people . Good people don't always come cheap . I wish this story was different because I like Don but I'm not going through any of this again.

Tony charged me $250.00 to adjust the valves . But remember , he had to tear most of the quad apart to grind that stripped bolt  off . He also adjusted the valves twice and changed the plugs while he was in there and of course this is a twin cylinder machine  . I've had the quad out twice since the work was done and it continues to run fantastic . The oil consumption has stopped and it runs like a new machine . Yeah , when it started to burn oil I was  ready to be sedated !  Angry

Taccom ,  could it be that your love for Honda is really just disdain for Polaris ? If it is I have a really sick , heart wrenching Polaris story for you! But after riding Polaris on two Big rides I have to admit they have made alot of progress with their machines . The '09 models look especially impressive . Maybe when Walkequad gets his new one he'll let me take it for a spin . BTW Justin , sorry to hear about your dads Rhino . That sucks !

Brute Force , where is the clanking coming from ? It's not a belt issue , is it ? If it's loose or missing some teeth they can clank .
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Re: My dealer story - revisited .
Reply #8 - 09/15/08 at 18:41:10
 
I know all about those belt issues.

On our next to last day of the BR3, my ATV was experiencing some noise.  A closer examination revealed the noise coming from the belt case.

I just replaced my belt this spring during one of our QuadForce Garage episodes.  Had less than 500 miles on it.

I removed the cover and discovered 2 sections of the belt, each over an inch long, that were missing the cogs on the belt.  The belt was in bad shape.

Lucky for me I had a spare new belt in my box.  I'd never have made the last day of riding with the bad belt.  I'm sure glad I got to see the Goosberry and wouldn't have without changing the belt.

Doug

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Re: My dealer story - revisited .
Reply #9 - 09/16/08 at 17:31:38
 
I just bought him a new rhino you know.  Took care of the old one so he could have the updated one you know more power efi and everything else that was updated.  When I buy that 09 you are welcome to ride it.  But it might like it and trade the kawi in on a good bike.   Rolling on floor laughing  Rolling on floor laughing
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Re: My dealer story - revisited .
Reply #10 - 09/17/08 at 20:44:06
 
I'm going to have to do something  sooner or later for Austin . For now he can ride on the back but  he's getting bigger all the time . It's either going to be a SxS or a two up . I'm leaning towards the two up . I don't think that the SxS's ride as well ( do they ?) If I'm on a two up I can go where I want to  and not have to worry about being too wide . Time will tell . Maybe I'll just get a new Kawi SxS and we can race . Oops . That's a bad word on the forum ! Lips Sealed Lips Sealed Roll Eyes
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Re: My dealer story - revisited .
Reply #11 - 09/21/08 at 21:51:55
 
Glen,next time we are in the same neck of the woods and you have Austin along, why don't you trade me machines for awhile and see how the two up works for you.  I suppose I could sacrifice and ride a Kawi for Austin's sake.
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Re: My dealer story - revisited .
Reply #12 - 09/22/08 at 04:24:16
 
It never ceases to amaze me how people will sacrifice to help me out !  Rolling on floor laughing I would appreciate it though and I'll take you up on it . I just keep thinking that a two up will be tougher to get around in the tough stuff  just because of the longer wheelbase .
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Re: My dealer story - revisited .
Reply #13 - 09/22/08 at 08:25:53
 
In about 16 months (2,100 miles) I've only encountered two or three occasions when I even noticed any concern for the extra length in maneuverability.  And even a shorter wheelbase might have been challenged in those instances.  As you observed at the Emmigration Canyon club ride, we didn't have much problem with Alice and I riding double.  And the longer wheelbase is noticably less choppy on rough roads.  you might find like I did that you prefer the longer wheelbase.
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Re: My dealer story - revisited .
Reply #14 - 09/22/08 at 08:27:26
 
The 2 ups are just as easy to get around on as the regular ones are. I have the POPO X2 and with Turf Mode it actually turns nder most quads. The Touring is a sweet 2 up from Polaris.

Ronnie
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Re: My dealer story - revisited .
Reply #15 - 09/22/08 at 20:32:11
 
Glenn you can ride my polaris x2 anytime and I bet my dad would let you ride is new touring.   I think my x2 handles better in the rought stuff with the longer wheelbase and I know with the turf mode it turns alot better.
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Re: My dealer story - revisited .
Reply #16 - 09/29/08 at 11:13:31
 
Huhjust for general knowledge, where does the best service shop exist?
I think Triple S would be great if I had a Polaris, but I have a Suzuki.  I thought Vesco's might be my next choice, but after reading about problems, I daresnet go there!  To many dealers want to sell,sell,sell, but forget you after the sale.  There are probably horror stories about every dealer out there.  And, I'm sure some dealers have stories about unreasonable requests/costomers.  I do not mind paying the cost if my repair is done right, not by someone who thinks the customer " won't notice" their incompetence.
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Re: My dealer story - revisited .
Reply #17 - 09/29/08 at 20:24:06
 
I either do the service myself or take it to Honda/Suzuki of Utah in Salt Lake.  The service dept has always treated me great and produced quality work.
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Re: My dealer story - revisited .
Reply #18 - 09/29/08 at 21:15:04
 
I like to do as much of my own work as possible , it's just that sometimes you just don't have the time .

I can recommend Newgate Motorsports in Riverdale . They have done a fine job for me in the past . Many of their mechanics have been there for many , many years . I've bought quite a few machines from them in the past and never had a problem . I just hate having to drive down Riverdale Road to get to them . If you live in the Ogden area I'm sure you'll understand ....

If your quad is out of warranty then you don't need a dealer . An independent guy is usually cheaper on the labor and you have the benefit of getting to know the mechanic .
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